FAQ

Which credit cards do you accept?

Visa, Mastercard, and Discover cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. (We do not accept American Express.)

How long will it take to receive my order?

The standard shipping time for orders shipped via FedEx Ground or USPS Priority Mail is 5-10 days, and items should ship in 1-7 days. Histories that we copy and bind on demand will take a few days longer to print and bind.

Can I have an order shipped to my P.O. Box?

No. The vast majority of our merchandise is shipped via FedEx Ground, and a valid street address is needed to ensure proper delivery. A P.O. Box can be used on small orders that can be shipped Priority Mail with the US Postal Service.

Can I ship my order to a different address?

Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.

How are shipping charges calculated?

They are calculated on the amount of your order. Most products are shipped via USPS.

Can I cancel my order?

Yes, you can cancel your order if it hasn’t been shipped yet. If you do receive an order that was canceled it can be returned for a full refund. You can call our customer service desk 1-800-374-7296 or email ship@sgenealogy.com.

I canceled my order, but I haven’t received a credit yet.

We submit all requests for credits within 1 business day of receipt; however, it may take 7-10 business days for it to be processed through the credit system. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.

Can I return an item that is damaged, defective, or I just don’t want?

If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. Personalized items and special order merchandise are not returnable unless damaged.

What happens if the item I ordered is not available?

We ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection.
Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
CANCEL your order. We constantly update our computer system with new information. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.

Why was I charged sales tax on my purchase?

State tax is applied to an item if you live in Utah.